RESEARCH · STRATEGY · DESIGN

Design that
creates value.

turns research and strategic insight into brands, products, services and experiences that create value.

Find your
next step

01 / YOUR NEXT STEP

What would you like to
set in motion?

Every project starts with a question. From there, we shape the approach and define the deliverables.

01

I’m getting started.

An idea can find direction. A business can find its voice.

We explore business opportunities, define an initial offering and build the foundations of a brand that communicates it clearly.

WHAT WE CAN CREATE

  • Value proposition
  • Positioning
  • Brand strategy
  • Validation plan
Let’s talk about getting started
02

My business has changed / grown.

Your brand and customer experience need to reflect what your business has become.

We examine your promise, offering and ability to deliver, identifying gaps and deciding where to act first.

WHAT WE CAN CREATE

  • Strategic assessment
  • Repositioning
  • Customer journey
  • Action plan
Let’s talk about change
03

We want to create something new.

Understand a need. Explore possibilities. Shape a solution.

We explore opportunities and design products, services and interfaces. Prototypes and testing help develop the idea before you invest further.

WHAT WE CAN CREATE

  • Discovery
  • Product concept
  • Service design
  • Prototypes and interfaces
Let’s talk about your idea
04

We need a shared direction.

Different perspectives can lead to a shared decision.

We facilitate conversations with leaders and teams to surface differences, set priorities and clarify responsibilities.

WHAT WE CAN CREATE

  • Alignment workshops
  • Shared priorities
  • Working agreements
  • 90-day plan
Let’s talk about your team
05

We need a clearer understanding before deciding.

Better questions lead to better-informed decisions.

We design research around the decision you need to make. When a project calls for greater depth or reach, we bring in specialist research partners.

WHAT WE CAN CREATE

  • Research plan
  • Customer research
  • Strategic synthesis
  • Opportunity map
Let’s talk about research

02 / OUR PERSPECTIVE

Value lies
in connections.

A brand makes a promise.
A product or service brings it to life.
Experience sustains an ongoing relationship.

We explore these connections to understand where design can make a difference. People, Management, Operations and Logistics support what reaches the customer.

OperationsPeople · ManagementLogistics

03 / HOW WE WORK

Understand. Connect.
Give shape.

The approach follows the challenge. Research, strategy and design come together throughout the work.

01

Explore

Listen to people, observe their context and examine the evidence. Understand the problem before choosing an answer.

QUESTIONS → INSIGHTS
02

Set direction

Connect findings, explore options and set priorities. Clarify the choices and what we need to learn to move forward.

PERSPECTIVES → CHOICES
03

Develop

Turn direction into brands, products, services and interfaces. Prototype, test and refine the project’s agreed deliverables.

IDEAS → SOLUTIONS

Some projects deliver strategic direction. Others take shape as a design solution. We define the scope together in our first conversation.

04 / ABOUT

An integrated approach.
Multiple perspectives.

is a strategic design consultancy led by Artur Bicalho.

We bring together specialists to meet each project’s needs. We connect the perspectives of those who know the business with those who use its products and services.

Our work starts with context: where the business stands, the decisions at stake and the people involved.

Tell us about your challenge
City scene with the Bicalho&CO logo, blurred sections, translucent circles and triangles connected by points

05 / LET’S TALK

What’s your
next chapter?

Come with a question,
an idea or a challenge to explore.

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